Return & Refund Policy

At HERGUARD, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can assist you.

Returns

You may request a return if:

• You received the wrong item.

• Your item arrived damaged or defective.

• The item does not match the description provided on our website.

• The product has a manufacturing fault.

Please contact us within 7 days of receiving your order and provide your order number, a description of the issue, and clear photos or videos where applicable.

Items returned because they are faulty, damaged, incorrect, or otherwise do not meet the requirements of the Consumer Protection Act will be assessed and, where applicable, repaired, replaced, or refunded in accordance with applicable South African consumer law.

Change-of-mind returns

If you simply change your mind about a purchase, returns will only be accepted where permitted by applicable law and subject to the condition of the product.

The item must be unused, undamaged, and returned with its original packaging and accessories where applicable.

Return shipping costs for a change-of-mind return may be the customer's responsibility.

Non-returnable items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, where permitted by law. This may include personal-care or grooming products.

This does not affect your rights if the product is defective, damaged, or otherwise does not meet the requirements of applicable consumer law.

Refunds

Once your returned item has been received and assessed, we will notify you of the outcome.

Where a refund is approved, the refund will be processed using the original payment method where reasonably possible.

Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. Please keep the original packaging and provide photographs of the item and packaging so that we can investigate the issue.

How to request a return

To request a return or report a problem with your order, please contact us through our Contact Us page and include:

• Your order number

• Your name

• The reason for the return

• Photos or videos of the product, where applicable

We will review your request and provide you with the next steps.

HERGUARD reserves the right to assess each return individually and to apply the requirements of applicable South African consumer law.

Last updated: September 2026