Terms of Service

Welcome to HERGUARD. These Terms of Service govern your use of our website and your purchase of products from HERGUARD.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About HERGUARD

HERGUARD is an online store offering products for customers in South Africa.

We reserve the right to update, change, or discontinue products, services, pricing, or website content at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, colours and appearances may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted once payment has been successfully received and the order has been confirmed by HERGUARD.

We reserve the right to cancel or refuse an order where there is a genuine reason to do so, including suspected fraud, pricing errors, stock availability issues, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable South African law.

4. Pricing and Payment

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice. Any price change will not affect an order that has already been confirmed.

Payment must be successfully completed before an order can be processed and dispatched.

5. Shipping and Delivery

HERGUARD aims to process and dispatch orders within the timeframes communicated on the website.

Delivery times may vary depending on the customer's location, product availability, courier operations, public holidays, and circumstances beyond our reasonable control.

Once an order has been handed to the courier, delivery is subject to the courier's delivery processes and estimated delivery timeframes.

Please ensure that the delivery information provided at checkout is accurate and complete.

6. Returns, Refunds and Defective Products

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable South African consumer protection laws.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so that we can assist you.

7. Website Use

You agree to use the HERGUARD website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to the website or its systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, distribute, or misuse our website content without permission.

8. Intellectual Property

All content appearing on the HERGUARD website, including logos, branding, photographs, graphics, text, product descriptions, and other materials, is owned by or licensed to HERGUARD unless otherwise stated.

You may not reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

9. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, or other technology providers.

These third parties may have their own terms and privacy policies, and their services may be subject to their respective conditions.

10. Limitation of Liability

HERGUARD will take reasonable steps to provide accurate information and reliable services.

To the extent permitted by applicable law, HERGUARD will not be responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, network failures, payment-provider interruptions, or other unforeseen events.

Nothing in these Terms of Service is intended to limit or exclude any rights or protections that cannot legally be excluded under South African law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be processed to fulfil your order, provide customer support, process payments, and provide other services associated with your purchase.

12. Changes to These Terms

HERGUARD may update these Terms of Service from time to time.

Any changes will be posted on this page, and the updated version will apply from the date it is published.

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law.

14. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact HERGUARD through our Contact Us page.

Last updated: September 2026